• This warranty applies only to Products purchased within the territory of India (“Territory”).
• This warranty is confined to the first purchaser of the product only.
• The product is a genuine Muvit Product with an invoice/bill, which the customer has to share with Muvit at the time of the request.
• All expenses & risks incurred in shipping the unit to the company’s service center/ authorized service center.
• After repairs/replacement, the warranty will remain only for the unexpired period of the warranty. No extension of the warranty period will be done.
• Muvit will retain any replaced part/s or component/s.
• In case the product is not repairable, Muvit may provide a [New Product] to your doorsteps.

Important Note – Customer must open a trouble case with Muvit to get support service on any product in warranty or out-of-warranty. Customers can visit enquiry@muvit.in to available of the service.

Replacement Policy

To maintain our services’ feasibility, we allow a product’s replacement only under the following circumstances.

• The customer can easily replace the product unit received within 7 days. The company will arrange Pickup and Dispatched service.
• Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
• In case of receipt of damaged or defective items, please report the same to our website support team. This is typically reported back to the customer within 24 hours of receipt of the products by Muvit.

A product will not be replaced under the following circumstances.

• The customer is unhappy with the defect-free product’s look/ product quality.
• Physical damage is not notified within 24 hours of receiving the product.
• An electrical surge or any damage caused by the user.

Cancellation Policy

We believe in helping our customers as far as possible and has therefore a liberal cancellation policy. However, under this policy –

• Cancellations request will not be entertained if the orders have already been dispatched from Muvit Warehouse to the customers and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that have been obtained on special occasions.